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Important Mexicana Airlines Information Regarding Suspended Operations

September 3rd, 2010 by Gregg Tilston

Mexicana Airlines has suspended its operations indefinitely.

We know that you will have a number of questions about your travel arrangements and how you will be impacted by this event.

We are committed to assisting you in any means possible.

A. If it is necessary and for your personal reassurance that you travel on the intended dates initially booked with Mexicana, we will facilitate your request to book new flights with an alternative carrier at your own cost.
B. At your written request, we will endeavour to assist you to recoup any lost monies for services not rendered by applying directly with Mexicana for a refund. Our agents will complete special documentation on your behalf to assist in the most expedited recovery of the monies paid to Mexicana.

At Flight Centre, our primary concern is for our customers and we want to offer you as much personal assistance in dealing with any difficulties that arise as a result of Mexicana’s decision to cease flying. We appreciate that this may be a difficult time.

For Ontario clients, TICO has posted information on their website regarding Mexicana and the travel compensation fund, please click on link for details http://www.tico.ca/consumers/news/advisories/235.html?task=view

For BC clients, Consumer Protection BC has posted information on their website regarding Mexicana and the travel assurance fund, please click on link for details http://www.consumerprotectionbc.ca/news/all-news

If and when there are further updates on the status of Mexicana Airlines, we will further endeavour to apprise you.

Important Mexicana Airlines Information Regarding Suspended Operations

Mexicana Airlines suspended operations indefinitely. Flight Centre’s concern is our customers and to offer as much assistance in dealing with Mexicana’s decision to cease flying.

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Categories: Blog

This entry was posted on Friday, September 3rd, 2010 at 3:54 pm and is filed under Blog. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

  • Debbieturner

    I just wanted to say how dissapointing this is to myself and husband. I just returned from L.A. on wednesday and heard about this on the news. My husband then called flight centre to ask them about it and we were told our flight had not been cancelled, and they were keeping an eye on things. It would have been nice of flight centre to have emailed us to let us know that there were issues with this company ahead of time, afterall that is why we book through a travel agent for service.
    Now we are out of pocket $1750.00 and have to forfeit our 5 star accommodation.
    Thanks for the wonderful experience, Debbie Turner
    adation.
    .

  • GreggTilston

    Hey Debbie,
    I really do appreciate your frustration and please know that as mentioned above we will do what we can to help you recoup your costs where possible. If you are interested, please email me directly and I will put you in touch with someone who will try to help you out – gregg.tilston (at) flightcentre.ca.
    Thank you,
    Gregg
    Global Social Media Manager
    Flight Centre Group

  • Tombish80

    I have booked with my wife to go to Central and South America in December. All our flights from LA are with Mexicana, costing us all up close to $8,000 from Aus. Are we meant to “wait and see” what happens? we really wouldn't be able to fork out the thousands that it would cost to rebook with other carriers. This is really frustrating.

  • Sue

    Does this apply to all flights to mexico or just those fights with Mexicana?

  • GreggTilston

    Hey Sue, this is specifically for Mexicana and not other airlines.

    Cheers!

    Gregg Tilston

    Global Social Media Manager

    http://twitter.com/greggtilston

    (c) 416-986-4734

    http://secondhoneymoon.ca

    http://besttraveljobever.com

    http://www.flightcentre.ca/blog

    http://twitter.com/flight_centre

    http://www.facebook.com/pages/Flight-Centre/54103434078

  • GWQA8842

    Which part of Mexicana have suspended all flight do you not understand??????

  • KIRKLAND

    For the people that didn't finish grade 3 and don't know how to read, this only affects MEXICANA FLIGHTS!

  • Hojn Gents

    you sound like an asshole

  • Barcena Sl

    que es lo que pasara para los clientes que habiamos comprado boletos antes de las suspension, pero no pudimos viajar y pedimos dejaran nuestros boletos abiertos para viajar antes de que se venciera un ano a partir de a fecha de compra. Y ahora necesitamos viajar y no hay vuelos

  • Pépito DelGato

    My name is Pepito and me and my family are from México.

    This is very sad news indeed. I was going to fly with them go to the Burrito Fiesta contest in my home town this winter.

    Sad news.

  • Julie

    Hi Debbie….I can relate to your experience….I booked a holiday last year and the very next day the company was CLOSED….Fortunately I had paid with my credit card and was promptly re-imbursed once I called them and explained the situation…perhaps you would fall under this as well….I wish you luck …Julie

  • Jacqui

    I cant personally relate, but, I can tell you that after looking at these, i will NEVER book through flight center. I WAS lokking into using them to our flight to freeport. I DO appreciate knowing this can happen ahead of time. WHat a LOT of money and convolusion!!!! Gawd, whatta holiday that would be!!!!

    Thanks for this info, it really helped me learn what NOT to do, more so than WHAT to do..

    Is this kind of thing really legal these days? Is there no BBB to aid with this?? I can't believe in this day and age of technology and basic paranoia about ANYTHING, that anyone or company could get away withthis!! Is there no class action available to you??

  • GreggTilston

    Hey Julie, I'm glad that you were able to work with your credit card company.

    Hey Jacqui, there certainly is a lot of choice out there and whomever you deal with I hope you are well taken care of. Please know that in a situation like this whether you dealt with the airline directly or another agency you would find yourself in the exact situation. Please note that I am in no way making light of the situation people find themselves right now due to these circumstances.

  • A3kim

    Mexicana sucks you all got gipped by them

  • HautecouTours

    Here is a link to Mexicana's website for refunds:

    http://www.mexicanago.com/reembolsos/rembEuCan.php?

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