Frequently Asked Questions

How successful is Flight Centre?

Flight Centre has grown from its inception in 1982 in Sydney, Australia to one of the world's largest and most successful retail travel groups. We currently operate over 2000 retail stores in 8 countries including Australia, New Zealand, South Africa, the UK, Canada, USA, India and China. We are continually recognized as one of Canada's top employers.

What benefits are offered?

Flight Centre offers a comprehensive benefits package for employees. Most are effective after your 3 month probation.

  • · Extended health - medical and dental coverage, employees pay into this program for their first 2 years of employment.
  • · Employee Assistance Plan - counseling and coaching for wellness at work, home and in life
  • · RRSP/RPP matching program where Flight Centre will match up to 4% of your gross annual base salary
  • · Paid Holidays - 2 weeks in year 1
  • · 3 weeks in year 2
  • · 4 weeks in year 3
  • · Discounted Travel with IATA Travel Agent card (after 6 months industry experience)
  • · FAM Trips - help agents become more familiar with destinations we sell, organized by suppliers, you get an additional week’s paid leave annually.
  • · WISE Businesses
    • · Moneywise - In house financial advisor, focusing on your personal wealth
    • · Healthwise - Promotes personal health and well being
    • · Careerwise - One on one career coaching to help you be the best you can in your current job and look at future opportunities within Flight Centre

I can confidently say that Healthwise has changed my life.  Healthwise provides the tools and support in the workplace that encourage you to make the right decisions and actions to lead a more healthy and ultimately longer and more fulfilling life
Chris Price, Global 12 Week Challenge Winner

Back to topBack to top

What opportunities will I have to grow my career?

95% of promotions at Flight Centre are internal - there is a lot of room for career growth! There are Future Team Leaders and Team Leaders in each store. Or, you may continue your career in another area of the company such as Wholesale, Specialized or Corporate Travel Sales, Distribution Centre, Marketing, IT, Finance, Recruitment or Training.

I started at Flight Centre in 2000 as a consultant. I had never worked in the travel industry but had worked in retail and had done a fair bit of travel. I was looking for a new career and Flight Centre was a perfect fit for me. I have climbed the "corporate ladder" from consultant to 2ic, Team Leader, Area Leader and eventually to my current role as Western Canada Retail Leader. I have had an amazing experience working with this company and I love being a part of such an incredible group of people!
Yolanda Moran, Western Canada Retail Leader

Back to top

What training will I receive?

Working in the travel industry means an ever changing landscape and ongoing learning opportunities. Our initial Novice Training program is two weeks long and heavily focused on mastering the basic systems we use at Flight Centre to book travel. In your first few months you will attend additional “back up” training and online web seminars. You can also expect ongoing product and systems training throughout your career. You may also have the opportunity to take part in out Leadership program as part of your career progression.

My trainer was so wonderful. It is a real gift to have her support. She gives honest feedback with the intentions to help me become the best I can. I really value her skills a lot.
Anonymous Flight Centre Newie

Back to topBack to top

What hours will I work?

Each shop is open slightly different hours. Most shops trade 6 or 7 days a week with evenings and weekends as part of the rotational schedule. Consultants are scheduled for 40 hours a week. Buzz Nights are a monthly awards function where we celebrate the success of the past month. You will also have the opportunity to attend industry functions and conferences outside of trading hours.

Back to topBack to top

How much should I expect to earn?

The earnings of Flight Centre consultants are among the top on the industry ladder. The structure consists of an annual base salary plus commission to ensure that consultants are financially rewarded for their success. First year consultants can expect to earn $38,000 - $40,000 including commissions.

Back to topBack to top

What is “specialization”?

At Flight Centre we have two different types of specialization.
The first is the ‘shop within a shop’ where there is a stand alone team of experts who works within a retail outlet and only takes enquiries related to their specialty. ie. Weddings and Honeymoons or Groups. Usually experienced consultants work out of these locations.
Secondly, we have consultants and sometimes entire shops that take general enquiries but have been trained with advanced knowledge of types of travel like Disney, Hawaii, Las Vegas or Cruises.

Back to topBack to top

What qualities are required to be successful at Flight Centre?

The demands of a career at Flight Centre are considerable, but the rewards are plentiful for the right people. A successful consultant is typically ambitious, dedicated to success, motivated by financial rewards and goal oriented.

Flight Centre is an organization that rewards hard work and good results. Though we believe in a One Best Way approach to everything from internal systems and processes to our customer offer, we are committed to continuous improvement and the change that this necessitates.

We are constantly growing and looking to develop and promote people from within to facilitate that growth. We look for people who understand and live by our proven business philosophies, those that are accountable and responsible for their own successes and failures. Your career opportunities are limitless and your professional and personal growth has no boundaries if you apply yourself, follow One Best Way and go above and beyond for our customers.
Greg Dixon, President, Flight Centre Canada