Frequently Asked Questions

Flight Centre has grown from its inception in 1982 in Sydney, Australia to one of the world's largest and most successful retail travel groups. We currently operate over 2000 retail stores in 8 countries including Australia, New Zealand, South Africa, the UK, Canada, USA, India and China. We are continually recognized as one of Canada's top employers.

Q. What benefits are offered?

Flight Centre offers a comprehensive benefits package for employees. Most are effective after your 3 month probation.

  • Extended health - medical and dental coverage, employees pay into this program for their first 2 years of employment.
  • Employee Assistance Plan - counseling and coaching for wellness at work, home and in life
  • RRSP/RPP matching program where Flight Centre will match up to 4% of your gross annual base salary
  • Paid Holidays - 2 weeks in year 1
  • 3 weeks in year 2
  • 4 weeks in year 3
  • Discounted Travel with IATA Travel Agent card (after 6 months industry experience)
  • FAM Trips - help agents become more familiar with destinations we sell, organized by suppliers, you get an additional week’s paid leave annually.
  • WISE Businesses
    • Moneywise - In house financial advisor, focusing on your personal wealth
    • Healthwise - Promotes personal health and well being
    • Careerwise - One on one career coaching to help you be the best you can in your current job and look at future opportunities within Flight Centre
I can confidently say that Healthwise has changed my life.  Healthwise provides the tools and support in the workplace that encourage you to make the right decisions and actions to lead a more healthy and ultimately longer and more fulfilling life
Chris Price, Global 12 Week Challenge Winner
Q. What opportunities will I have to grow my career?

95% of promotions at Flight Centre are internal - there is a lot of room for career growth! There are Future Team Leaders and Team Leaders in each store. Or, you may continue your career in another area of the company such as Wholesale, Specialized or Corporate Travel Sales, Distribution Centre, Marketing, IT, Finance, Recruitment or Training.

I started at Flight Centre in 2000 as a consultant. I had never worked in the travel industry but had worked in retail and had done a fair bit of travel. I was looking for a new career and Flight Centre was a perfect fit for me. I have climbed the "corporate ladder" from consultant to 2ic, Team Leader, Area Leader and eventually to my current role as Western Canada Retail Leader. I have had an amazing experience working with this company and I love being a part of such an incredible group of people!
Yolanda Moran, Western Canada Retail Leader
Q. What training will I receive?

Working in the travel industry means an ever changing landscape and ongoing learning opportunities. Our initial Novice Training program is two weeks long and heavily focused on mastering the basic systems we use at Flight Centre to book travel. In your first few months you will attend additional “back up” training and online web seminars. You can also expect ongoing product and systems training throughout your career. You may also have the opportunity to take part in out Leadership program as part of your career progression.

My trainer was so wonderful. It is a real gift to have her support. She gives honest feedback with the intentions to help me become the best I can. I really value her skills a lot.
Anonymous Flight Centre Newie
Q. What hours will I work?

Each shop is open slightly different hours. Most shops trade 6 or 7 days a week with evenings and weekends as part of the rotational schedule. Consultants are scheduled for 40 hours a week. Buzz Nights are a monthly awards function where we celebrate the success of the past month. You will also have the opportunity to attend industry functions and conferences outside of trading hours.

Q. How much should I expect to earn?

The earnings of Flight Centre consultants are among the top on the industry ladder. The structure consists of an annual base salary plus commission to ensure that consultants are financially rewarded for their success. First year consultants can expect to earn $38,000 - $40,000 including commissions.

Q. What is “specialization”?

At Flight Centre we have two different types of specialization.
The first is the ‘shop within a shop’ where there is a stand alone team of experts who works within a retail outlet and only takes enquiries related to their specialty. ie. Weddings and Honeymoons or Groups. Usually experienced consultants work out of these locations.
Secondly, we have consultants and sometimes entire shops that take general enquiries but have been trained with advanced knowledge of types of travel like Disney, Hawaii, Las Vegas or Cruises.

Q. What qualities are required to be successful at Flight Centre?

The demands of a career at Flight Centre are considerable, but the rewards are plentiful for the right people. A successful consultant is typically ambitious, dedicated to success, motivated by financial rewards and goal oriented.

Flight Centre is an organization that rewards hard work and good results. Though we believe in a One Best Way approach to everything from internal systems and processes to our customer offer, we are committed to continuous improvement and the change that this necessitates.
We are constantly growing and looking to develop and promote people from within to facilitate that growth. We look for people who understand and live by our proven business philosophies, those that are accountable and responsible for their own successes and failures. Your career opportunities are limitless and your professional and personal growth has no boundaries if you apply yourself, follow One Best Way and go above and beyond for our customers.
Greg Dixon, President, Flight Centre Canada

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WHY WORK FOR FLIGHT CENTRE

Do you want to join an innovative company?

Flight Centre is an employer that has always been at the forefront of the travel industry. Its latest project, "The Shop of theFuture", is an ultra retail location soon to open in Vancouver, BC with plans to open in Toronto next.

Boasting a square footage four times larger than that of a typical Flight Centre shop, this new area is designed to enhance the customer experience through every step of the way. Keep an eye out for this location, complete with expansive new digital screens, detailed product zones, and our best world map yet!

If you want to be part of a forward-thinking company, then build your career with Flight Centre today.

I love working for Flight Centre because they really invest in their people. We are encouraged to grow professionally, are rewarded for our achievements, and encouraged with amazing support systems along the way. Combine that with the fact that we have the bestparties and it becomes obvious why I love my job!

Tamara Godsell
International Travel Consultant

Do you want to join an innovative company?

Flight Centre is an employer that has always been at the forefront of the travel industry. Its latest project, "The Shop of theFuture", is an ultra retail location soon to open in Vancouver, BC with plans to open in Toronto next.

Boasting a square footage four times larger than that of a typical Flight Centre shop, this new area is designed to enhance the customer experience through every step of the way. Keep an eye out for this location, complete with expansive new digital screens, detailed product zones, and our best world map yet!

If you want to be part of a forward-thinking company, then build your career with Flight Centre today.

I love working for Flight Centre, because not only do they allow you to dream big, they give you the tools to make those dreams come true.
Veronica Steer
Cruiseabout Metrotown

Do you want to join an innovative company?

Flight Centre is an employer that has always been at the forefront of the travel industry. Its latest project, "The Shop of theFuture", is an ultra retail location soon to open in Vancouver, BC with plans to open in Toronto next.

Boasting a square footage four times larger than that of a typical Flight Centre shop, this new area is designed to enhance the customer experience through every step of the way. Keep an eye out for this location, complete with expansive new digital screens, detailed product zones, and our best world map yet!

If you want to be part of a forward-thinking company, then build your career with Flight Centre today.

For me,  it’s being a part of a team/family. The environment Flight Centre creates around you is definitely something unique. Besides being able to control your own business within a business, you’re able to create memories for your clients that will last a lifetime. That to me is the best feeling.

Ryan Catley
International Travel Consultant

Do you want to join an innovative company?

Flight Centre is an employer that has always been at the forefront of the travel industry. Its latest project, "The Shop of theFuture", is an ultra retail location soon to open in Vancouver, BC with plans to open in Toronto next.

Boasting a square footage four times larger than that of a typical Flight Centre shop, this new area is designed to enhance the customer experience through every step of the way. Keep an eye out for this location, complete with expansive new digital screens, detailed product zones, and our best world map yet!

If you want to be part of a forward-thinking company, then build your career with Flight Centre today.

My favourite part about working for Flight Centre, is that I am essentially running my own business.  I have the most say in my work when it comes to my clients, my bookings, and ultimately my success in the company.  But equally as awesome, is the people that I work with. We are all extraordinary individuals with a huge passion for travel and a drive to see more, do more, learn more and offer as much advice to clients as we can, to ensure they have the best travel experiences. There has never been a morning when I didn’t want to come to work. 

Kim Wildeboer
Flight Centre Kingsway

Do you want to join an innovative company?

Flight Centre is an employer that has always been at the forefront of the travel industry. Its latest project, "The Shop of theFuture", is an ultra retail location soon to open in Vancouver, BC with plans to open in Toronto next.

Boasting a square footage four times larger than that of a typical Flight Centre shop, this new area is designed to enhance the customer experience through every step of the way. Keep an eye out for this location, complete with expansive new digital screens, detailed product zones, and our best world map yet!

If you want to be part of a forward-thinking company, then build your career with Flight Centre today.

The Flight Centre people and culture are the reason for that.  It’s often said and heard that Flight Centre staff work hard to play hard, but I don’t really consider this work.  Flight Centre has allowed me to turn my passion for travel into my career, so it seems like I’m always playing.  Throw in Flight Centre’s tendency to give away free trips, cars, rewards points that I can cash in for travel,  and extra holiday time so I can take my own trips - and you have one hell of a company to work for.  My mom always says she’s jealous of me because I’m only 27 but I’ve already found the career of a lifetime.

Kim Wildeboer
Flight Centre Kingsway

Do you want to join an innovative company?

Flight Centre is an employer that has always been at the forefront of the travel industry. Its latest project, "The Shop of theFuture", is an ultra retail location soon to open in Vancouver, BC with plans to open in Toronto next.

Boasting a square footage four times larger than that of a typical Flight Centre shop, this new area is designed to enhance the customer experience through every step of the way. Keep an eye out for this location, complete with expansive new digital screens, detailed product zones, and our best world map yet!

If you want to be part of a forward-thinking company, then build your career with Flight Centre today.

The reason I love working for Flight Centre is the opportunities I have been given, the skills I have acquired, and the amazing people I work with!

Brigitte Siebert
Flight Centre Howe St

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LOWEST AIRFARE GUARANTEE

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