The Airfare Package must be booked and paid in full at the time of purchasing your airfare. Airfare Packages cannot be added or upgraded once the Fare has been ticketed. Airfare Packages are non-refundable. Please note that this is currently not available for flights booked online.
It is your responsibility to have a valid passport, visa and/or other travel documentation. A passport is the only reliable and universally accepted travel and identification document. Using other documentation may result in delays or being denied boarding.
For Domestic Flights: all passengers must be in possession of government-issued photo identification. Children under 16 should carry proof of identity, if no photo ID is available.
Should the price of your airfare fall below the price you paid prior to your scheduled date of departure, we will provide you with a Flight Centre Future Travel Voucher for the difference.
Price Drop Guarantee applies to Fares purchased in conjunction with an Airfare Package only and may only be claimed once at any point prior to departure. Price Drop Guarantee applies to genuine fares from airlines and other Canadian registered businesses and websites. Fare must be in writing and presented to us on the same day as it was advertised. Fare must be available, able to be booked by the general public when you bring it to us and be for the same dates, airlines, number of passengers, cabin class, and flight numbers. The written fare must show the date it was advertised and the final price including all applicable fees and charges (including booking / service fees). Fares available due to membership of a group or corporate entity or subscription to a closed group are excluded. Should the fare be less than what you paid for your airfare (after any applied offers or sale discounts) we will issue a Flight Centre Future Travel Voucher to you for the value of the difference that must be used within one year from the date it is issued. Price Drop Guarantee is not applicable where an airfare price has dropped due to currency exchange rate fluctuations. If you voluntarily cancel your flights from which a future travel voucher was obtained as a result of price drop guarantee, the future travel voucher will be void and unable to be redeemed.
Changes to airfare bookings will incur a fee depending of the Airfare Package purchased (Within Canada: Essential Airfare Package - $25. Rest of the World: Basic Airfare Package - $75, Essential Airfare Package - $50) per passenger per booking in addition to supplier fees.
Cancellations to airfare bookings will incur a fee of $200 (Rest of the World – Basic Airfare Package) or $100 (Rest of the World – Essential Airfare Package) per passenger per booking in addition to supplier fees. This fee will be waived when you have purchased a Within Canada Essential or Ultimate Airfare package, or when you have purchased a Rest of the World Ultimate Airfare Package. All supplier fees still apply. The original fee paid to purchase the Canada Essential Airfare Package, Canada Ultimate Airfare Package, Rest of the World Basic Airfare Package, Rest of the World Essential Airfare Package or Rest of the World Ultimate Airfare Package is not refundable.
Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.
This only applies to airfares purchased with Air Canada, WestJet, and Porter Airlines. Each individual airlines policy will apply in all cases when requesting a refund for flights cancelled within 24 hours of booking. For WestJet flights, a full refund will only be provided if the booking is cancelled within 24 hours of your ticket being issued and your flight is departing outside of 8 days from the time at which the 24 hour cancellation is requested. For WestJet flights departing inside of 8 days from the time at which the 24 hour cancellation is requested, there will be a $100 fee applied from WestJet, with the remaining amount being held with WestJet as a credit. We must be notified within 24 hours of your ticket being issued should you wish to cancel your airfare for a full refund. Refunds will be processed to the original form of payment where airline policy permits, and if being refunded to a credit card, may take up to 21 days to appear on your statement, depending on provider.
This only applies to airfares purchased with Air Canada, WestJet, and Porter Airlines that have an origin and destination within Canada. Name changes may be made up to 3 hours prior to departure. Only one name change is permitted per booking. Name change option only applies to flights that have an origin and destination within Canada. Name changes will incur a fee of $25 (Within Canada – Essential Airfare Package). This fee will be waived when you have purchased a Canada Ultimate Airfare Package, supplier fees still apply.