How Flight Centre Travel Group Shops are Responding to COVID-19

by Emese Graham

Dear Travellers,

As stay-at-home restrictions are being lifted and the world begins to open its doors once again, we are pleased to announce the re-opening of Flight Centre shops for in-person travel consultations through a phased approach.

To see if your local shop is ready to welcome you back in person, please check our shop directory. Remember, our doors are always open (even if not literally). You can always reach a Travel Expert by phone, email, live chat, or through our 24/7 Customer Care line.

Health & Safety Policies in Flight Centre Shops

Rest assured, the safety and well-being of our people and our customers remains our top priority.  

We have implemented special precautions to help safeguard the comfort and health of our employees, and our customers, which will be maintained and enforced throughout the re-opening process.  

flight centre travel expert smiling from behind glass pane

New protocols will include:  

  • A modified floorplan with reduced seating and physical distancing of desks
  • Increased cleaning and sanitization of shops from custodial staff 
  • Reduced capacity of persons in shops at one time
  • Facemask requirements for shop customers
  • Sanitizing of desks and chairs between customer appointments

These protocols have been developed based on recommendations and guidelines made by Health Canada and the World Health Organization (WHO). Following guidance from these organizations helps us to ensure that our procedures are up-to-date and enables us to provide the safest environment for our staff as well as our customers. We will continue to monitor provincial regulations and modify and/or implement health and safety procedures as necessary.  

We remind everyone that while our shop operations have resumed, the COVID-19 outbreak is ongoing. We ask that customers do their part to help prevent further spread of the virus.

If you are sick, please stay home. Please be conscientious and respectful of the health and well-being of our staff and of your fellow travellers as we all work to stay healthy. You can instead reach us via phone or email. We promise to still provide you with the same one-on-one service you’ve come to know and trust.

Thank you for trusting Flight Centre Travel Group with your travel.

We look forward to seeing you soon!

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