Introducing Air Canada CleanCare+

by Emese Graham

Air Canada has introduced an industry-leading program committed to end-to-end health and safety protocols. Using new biosafety standards and enhancing preventive measures, they are elevating the steps they’re taking to keep you safe throughout your travel with them, because Air Canada believes in putting safety first, always.

Please note, for those over the age of 2, wearing a face covering while travelling is a mandatory requirement issued by Transport Canada. All non-compliance cases will be reported to Transport Canada, and could result in a financial penalty.

Masks with an exhalation valve, bandanas, and scarves, have been deemed ineffective in the protection against COVID-19, according to requirements outlined by Transport Canada. As such, they no longer qualify as acceptable face coverings when travelling with Air Canada.

If you have a medical certificate confirming that there is a medical reason preventing you from wearing a face covering during your travel, you must provide this to Air Canada. Once you have obtained your medical certificate, please contact the Air Canada Medical Assistance Desk.

Check-in

Health screening questions and pre-flight infrared temperature checks for customers, as well as the disinfection of frequently touched areas such as check-in counters and kiosks are just some of the measures implemented for your safety.

  1. As of July 1, a notification email will be sent to you prior to check-in if your flight is reaching capacity in Economy Class. This is to allow you to explore other options if you prefer more space onboard.
  2. As a preventative measure, your temperature will be taken without contact.
  3. Virtual queuing in place of physical lineups will minimize wait times and contact at select counters.
  4. For select journeys, print bag tags and check your bags simply by scanning your boarding pass at our TouchFree Bag Check.
  5. For the safety of everyone, our check-in kiosks are regularly cleaned.
  6. Touch-free check-in at select airports includes our seamless TouchFree Bag Check service. Indicate the number of checked bags during mobile check-in, print your bag tags from dedicated kiosks, then drop off your bags using TouchFree Bag Drop.
  7. For your safety, all customers are required to wear protective face coverings.
  8. Carry-on baggage compliance will be measured by new technology, at select airports, and enforced prior to Security.
  9. Hand sanitizer dispensers have been placed around the airport for your personal use.
  10. All of Air Canada’s check-in counters are thoroughly sanitized throughout the day.
  11. All of Air Canada’s employees wear face coverings, with other optional PPE (personal protective equipment) items available such as gloves.
  12. You will be asked a few health questions before you board to make sure you’re safe to fly.

Boarding

Ongoing cleaning of Air Canada gate areas, regular health screening questions for all customers, as well as mandatory face coverings for all employees and customers are steps designed to protect you, and everyone on board.

  1. For your safety, Air Canada is asking all customers to wear protective face coverings.
  2. As of July 1, gate announcements will be made to advise Economy Class customers if their flight is reaching capacity. This is to allow you to explore other options if you prefer more space onboard.
  3. All of Air Canada’s gate counters are cleaned regularly for your convenience.
  4. All of Air Canada’s employees wear face coverings, with other optional PPE items available such as gloves.
  5. Air Canada’s boarding process has changed to minimize contact and ensure appropriate distancing.
  6. As a precaution, you may be asked a few health-related questions before boarding.

On board

All high-touch areas are sanitized with a hospital-grade disinfectant before every flight, and each time an aircraft overnights it receives a thorough cleaning. Additional preventive measures like mandatory face coverings and adjusted onboard services are also in place to better protect customers and employees.

  1. For your safety, all touchpoints of the cabin are sanitized inside and out, including: seat bealt buckles, seat controls, armrests, cabin windows and shades, light switches and air circulation controls, overhead bin handles, tray tables, headrest covers, personal screens, and in-flight entertainment surfaces.
  2. When an aircraft overnights, Air Canada’s crew sanitizes all ceiling areas, overhead bins, and walls.
  3. You can fly confidently, knowing their filtration systems capture 99.9% of airborne particles, and continually refreshes cabin air.
  4. For your safety, Air Canada is asking all customers to wear protective face coverings. Air Canada’s employees now wear face coverings throughout your flight, with other PPE items available.
  5. Pillows and blankets provided are wrapped and sealed.
  6. A disinfectant is used in the regular cleaning of our lavatories, and antiseptic wipes will also be available for your use in lavatories.
  7. On flights where complimentary meals are offered, pre-packaged meals will be provided for your safety, with an antiseptic wipe included in the meal box. Bar service will be combined with meal service to minimize contact.
  8. Air Canada is are introducing an electrostatic disinfectant sprayer as part of their sanitization procedures.
  9. Air Canada is enhancing their disposable Customer Care Kits to include a complimentary mask, bottled water, hand sanitizer, disinfecting wipes, headset, and snack.

Lounges

Enhanced cleaning and disinfection procedures, pre-packaged foods and a new ordering system are some of the steps Air Canada is taking as they begin reopening lounges.

  1. Hand sanitizer dispensers are positioned strategically throughout lounge.
  2. Face masks are mandatory for customers and employees
  3. All high-touch areas are thoroughly cleaned with a hospital-grade disinfectant throughout the day
  4. Eligible customers are required to scan their own boarding pass, status card, or membership card. The card swiper will be disinfected after each use.
  5. For employees, temperature screenings and daily health assessments are mandatory.
  6. As a means of contact tracing, a record is kept of all lounge visitors for 30 days.
  7. Business services are limited to complimentary Wi-Fi and remote printing.
  8. Customer flow is managed via arrowed floor decals.
  9. Air Canada’s lounge is divided into separate sections to facilitate cleaning procedures throughout the day, including electrostatic spraying, which requires a particular section to be closed for about 5-10 minutes.
  10. Pre-packaged meals.
  11. All reading material (newspapers and magazines) is provided digitally via PressReader.
  12. There is assisted bar service with a full offering.
  13. Tables and chairs are sanitized after each use.
  14. Meals can be ordered and delivered to your table by accessing the new Maple Leaf Lounge @ la table service by simply scanning an NFC or QR code at your table.
  15. A dedicated washroom attendant is on duty, responsible to disinfect and sanitize facilities.
  16. Showers remain closed until further notice.

Book your next Air Canada flight with confidence.

Flight Centre’s Travel Experts are beside you every step of the way.

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