Frequently Asked Questions

Flight Centre has grown from its inception in 1982 in Sydney, Australia to one of the world's largest and most successful retail travel groups. We currently operate over 2000 retail stores in 8 countries including Australia, New Zealand, South Africa, the UK, Canada, USA, India and China. We are continually recognized as one of Canada's top employers.

Q. What benefits are offered?

Flight Centre offers a comprehensive benefits package for employees. Most are effective after your 3 month probation.

  • Extended health - medical and dental coverage, employees pay into this program for their first 2 years of employment.
  • Employee Assistance Plan - counseling and coaching for wellness at work, home and in life
  • RRSP/RPP matching program where Flight Centre will match up to 4% of your gross annual base salary
  • Paid Holidays - 2 weeks in year 1
  • 3 weeks in year 2
  • 4 weeks in year 3
  • Discounted Travel with IATA Travel Agent card (after 6 months industry experience)
  • FAM Trips - help agents become more familiar with destinations we sell, organized by suppliers, you get an additional week’s paid leave annually.
  • WISE Businesses
    • Moneywise - In house financial advisor, focusing on your personal wealth
    • Healthwise - Promotes personal health and well being
    • Careerwise - One on one career coaching to help you be the best you can in your current job and look at future opportunities within Flight Centre
I can confidently say that Healthwise has changed my life.  Healthwise provides the tools and support in the workplace that encourage you to make the right decisions and actions to lead a more healthy and ultimately longer and more fulfilling life
Chris Price, Global 12 Week Challenge Winner
Q. What opportunities will I have to grow my career?

95% of promotions at Flight Centre are internal - there is a lot of room for career growth! There are Future Team Leaders and Team Leaders in each store. Or, you may continue your career in another area of the company such as Wholesale, Specialized or Corporate Travel Sales, Distribution Centre, Marketing, IT, Finance, Recruitment or Training.

I started at Flight Centre in 2000 as a consultant. I had never worked in the travel industry but had worked in retail and had done a fair bit of travel. I was looking for a new career and Flight Centre was a perfect fit for me. I have climbed the "corporate ladder" from consultant to 2ic, Team Leader, Area Leader and eventually to my current role as Western Canada Retail Leader. I have had an amazing experience working with this company and I love being a part of such an incredible group of people!
Yolanda Moran, Western Canada Retail Leader
Q. What training will I receive?

Working in the travel industry means an ever changing landscape and ongoing learning opportunities. Our initial Novice Training program is two weeks long and heavily focused on mastering the basic systems we use at Flight Centre to book travel. In your first few months you will attend additional “back up” training and online web seminars. You can also expect ongoing product and systems training throughout your career. You may also have the opportunity to take part in out Leadership program as part of your career progression.

My trainer was so wonderful. It is a real gift to have her support. She gives honest feedback with the intentions to help me become the best I can. I really value her skills a lot.
Anonymous Flight Centre Newie
Q. What hours will I work?

Each shop is open slightly different hours. Most shops trade 6 or 7 days a week with evenings and weekends as part of the rotational schedule. Consultants are scheduled for 40 hours a week. Buzz Nights are a monthly awards function where we celebrate the success of the past month. You will also have the opportunity to attend industry functions and conferences outside of trading hours.

Q. How much should I expect to earn?

The earnings of Flight Centre consultants are among the top on the industry ladder. The structure consists of an annual base salary plus commission to ensure that consultants are financially rewarded for their success. First year consultants can expect to earn $38,000 - $40,000 including commissions.

Q. What is “specialization”?

At Flight Centre we have two different types of specialization.
The first is the ‘shop within a shop’ where there is a stand alone team of experts who works within a retail outlet and only takes enquiries related to their specialty. ie. Weddings and Honeymoons or Groups. Usually experienced consultants work out of these locations.
Secondly, we have consultants and sometimes entire shops that take general enquiries but have been trained with advanced knowledge of types of travel like Disney, Hawaii, Las Vegas or Cruises.

Q. What qualities are required to be successful at Flight Centre?

The demands of a career at Flight Centre are considerable, but the rewards are plentiful for the right people. A successful consultant is typically ambitious, dedicated to success, motivated by financial rewards and goal oriented.

Flight Centre is an organization that rewards hard work and good results. Though we believe in a One Best Way approach to everything from internal systems and processes to our customer offer, we are committed to continuous improvement and the change that this necessitates.
We are constantly growing and looking to develop and promote people from within to facilitate that growth. We look for people who understand and live by our proven business philosophies, those that are accountable and responsible for their own successes and failures. Your career opportunities are limitless and your professional and personal growth has no boundaries if you apply yourself, follow One Best Way and go above and beyond for our customers.
Greg Dixon, Flight Centre Canada



Do you want to join an innovative company?

Flight Centre is an employer that has always been at the forefront of the travel industry. Its latest new project is the opening of its new "Hyperstore" locations which boast a square footage four times larger than that of a typical Flight Centre shop. These new stores are designed to enhance the customer experience through every step of the way. Recently opened Hyperstore locations can be found in cities across Canada, with the next store opening slated for May 2016 in the Kitsilano area of Vancouver.

If you want to be part of a forward-thinking company, then build your career with Flight Centre today.

I do not even have the words to express how much love, appreciation and passion I have for this company. I have had more than 30 jobs in my life, but have found an unbelievable amount of happiness working for Flight Centre for more than 10 years, and I am completely unwilling to consider employment anywhere else. Never before have I encountered a company who truly appreciates, rewards, and supports their employees to the extent that Flight Centre does. They believe in recognizing people who work hard, and help support and develop them to move up the ranks. The opportunities here are endless, and are based solely on your enthusiasm, work ethic and qualifications. This is not just a job but a career, and not just a company but more like a family.

Flight Centre has made my dreams come true, empowered me to be involved in every aspect of the business, encouraged me to travel the globe, and has filled my life with the most extraordinary people.

Not a day goes by that I don't consider myself blessed to be a part of this top notch organization.

~ DeeDee Sixto - Team Leader | Flight Centre Brentwood YVR

Working at Flight Centre has given me the opportunity to learn and grow both professionally and personally. Within two years, I've been promoted twice and have been blessed to travel to more than 10 different destinations - what more could I ask for from my career!

The company also values its people and of course provides us with many opportunities to travel for both work and pleasure. Most recently sending all their Canadian managers to London, England for conference, Flight Centre has created an experience I will never forget. Plus, on a daily basis I get to talk about my favourite thing all day, everyday and help make our customers' dreams come true!

~ Jolene MacDonald - Team Leader | Flight Centre Dixie Mall

I have been with Flight Centre for almost two years now and the experience has been truly rewarding. The company exercises a healthy and admirable culture of personal development and corporate responsibility.

Recently, I was lucky enough to be involved in a charity initiative where we raised over $50,000 for the Make-a-Wish Foundation of Canada. This involved completing a very challenging but rewarding trek of Iceland. Our group was made up of people from different businesses across Flight Centre ranging from Consultants to Brand Managers and Directors. Being the most junior of the group, I really appreciate how far you can go in this company, as long as you have drive and determination.  Best of all you'll always have fun doing it.

~ James (Long) Nguyen - International Travel Consultant | Flight Centre Bloor West Village

*Prices are in CAD unless otherwise stated and subject to availability. Please refer to specific product's terms and conditions.


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