At Flight Centre, we go out of our way to find you the perfect trip at a great price. And with the passion and experience of over 8,000 consultants and support staff in 11 countries around the world, it's no surprise that we stand behind the holiday you book.
Q. Who will Flight Centre accept airfare quotes from?
A. Airlines, Other Canadian travel agencies, and Canadian registered businesses and websites. A Flight Centre agent will match fares found on the flightcentre.ca website or from another Flight Centre location, if available at time of booking.
Q. What does available mean?
A. The airfare must be available and able to be booked by the general public when you bring it to us. Furthermore, the competitor must be able to ticket the itinerary at the price they present to the general public; the competitor must be able to generate a valid electronic ticket (e-ticket) for travel. Available means that for the identical airfare you have received a quote, it is currently saleable by Flight Centre and can be booked in the same booking class, for the same number of passengers, on the same date(s), at the same time(s) and on the same flight number(s). Failure of any of these above listed available terms will result in the denial of the Lowest Airfare Guarantee. Fares available due to membership of a group or corporate entity or subscription to a closed user group are excluded.
Q. When can I ask Flight Centre to price match?
A. The onus is on the customer to request a Lowest Airfare Guarantee. Your airfare quote must be in writing and must be presented to us prior to booking. It must be clearly stated to our Flight Centre agent that you have found a price from a competitor and that you wish to apply for a Lowest Airfare Guarantee. The quote provided must be available to be booked at the time it is presented (refer to 'What does available mean' above). It does not apply to written quotes presented after booking and no refund would be given should a price drop after ticketing has been completed on the originally purchased fare.
Q. Will Flight Centre match quotes from foreign websites or for travel that originates outside Canada or the USA?
A. No. Departure must be from a Canadian or USA gateway. The quote must be from a Canadian registered business or airline directly. Quotes from USA websites or fares reflected in USD or other currencies will not be honored.
Please note: If a website shows that part of the fare will be billed in USD, Flight Centre will only match the Canadian portion of the LAG quote. For travel originating in the USA and billed directly with an airline website, Flight Centre is not responsible for any currency exchange on the clients credit card.
Q. What happens if Flight Centre matches the price I have been quoted?
A. If the qualifying criteria are met we will match your airfare quote. Please note: If you are paying by credit card you may be charged the regular fare and refunded the difference by company cheque. You will also be sent by email a $20 Future Travel Voucher per passenger within 10 days of the completed booking.
Q. What if my Flight Centre consultant is unable to match the airfare I have been quoted?
A. Your consultant will do everything they can to match the airfare you have been quoted. If you feel the qualifying criteria have been met and would like to speak to someone further regarding matching you can forward your concerns to Customer Relations 1-866-485-7014 or firstname.lastname@example.org
Our office hours are 8:30am-5pm PST Monday to Friday. Please note we are closed weekends and all holidays.