Lowest Airfare Guarantee - Fly Free

At Flight Centre, we go out of our way to find you the perfect trip at a great price. And with the passion and experience of over 8,000 consultants and support staff in 11 countries around the world, it's no surprise that we stand behind the holiday you book.

In fact, we will beat any airfare quote or you fly free**. Here are some frequently asked questions:

Q: What fares will Flight Centre price beat?

A: Our Lowest Airfare Guarantee applies to airfares that originate in/depart from Canada or the USA quoted in Canadian Dollars.

Q: Who will Flight Centre accept airfare quotes from?

A: Airlines, Other Canadian travel agencies, and Canadian registered businesses and websites.

Q: What does available mean?

A: The airfare must be available and able to be booked by the general public when you bring it to us. Available means that the identical airfare you have received a quote for is currently saleable and able to be booked in the same booking class, for the same number of passengers, on the same date and at the same time. Fares available due to membership of a group or corporate entity or subscription to a closed user group are excluded.

Q: What if I want to travel on a different date than on my original quote?

A: The price beat applies only for travel on the same dates and flights.

Q: When can I ask Flight Centre to price beat?

A: The onus is on the customer to request a Lowest Airfare Guarantee. Your airfare quote must be in writing and must be presented to us prior to booking. It does not apply to written quotes presented after booking.

Q: What if I want to use this price for my friends to book?

A: The quote must reflect the number of passengers looking to book as per the quote. Of course, if we can book everyone at the same low price we'll do so.

Q: Will Flight Centre beat quotes from foreign websites or for travel that originates outside Canada or the USA.?

A: No.

Q: What happens if Flight Centre beats the price I have been quoted?

A: If the qualifying criteria are met we will beat your airfare quote by $1 and issue you with a $20 voucher for future travel. Please note: If you are paying by credit card then you will be charged the regular fare and we will refund you the $1 price beat by company cheque.

Q: Does every passenger qualify for the $20 voucher?

A: Yes.

Q: Can I use the $20 voucher on my current booking that my consultant is price beating?

A: No, the voucher can only be used for future travel booked in any Canadian Flight Centre store within 18 months from the date of issue. On redemption only one voucher per passenger may be used per booking.

Q: Can I redeem my $20 voucher online on Flightcentre.ca?

A: No, you can only redeem your voucher for future travel in a Canadian Flight Centre store.

Q: What happens if I have already booked and then find a cheaper price for the same flight but I have not paid in full?

A: Flight Centre will only price beat where your quote is presented to us prior to booking. Of course, your Flight Centre consultant will be happy to rebook on the cheaper fare if it is available at the time you are travelling. Cancellation or change fees may apply to your original booking.

Q: What happens if I have already booked and paid in full and then find a cheaper price for the same flight?

A: Flight Centre will only price beat where your quote is presented to us prior to booking. Of course, your Flight Centre consultant will be happy to rebook on the cheaper fare if it is available at the time you are travelling. Cancellation or change fees may apply to your original booking.

Q: What if my Flight Centre consultant is unable to beat the airfare I have been quoted?

A: If we are required to beat your airfare quote and we don't then you Fly Free. Your consultant will do everything they can to beat the airfare you have been quoted. If the qualifying criteria are met we will beat that price by $1 and issue you with a $20 voucher. If the qualifying criteria are met and your consultant does not beat your quoted price you will receive your flight free of charge. If this applies to you, or if you are dissatisfied with our service, please contact the Customer Relations Department as follows:

Customer Relations 1-866-485-7014 or customer.service@flightcentre.ca

Our office hours are 8:30am-5pm PST Monday to Friday. Please note we are closed weekends and all holidays.

Q: How do I get my free flight if Flight Centre is required to beat my airfare quote and doesn't?

A: If the qualifying criteria are met and your consultant does not beat your quoted price you will receive your flight free of charge. If this applies to you, or if you are dissatisfied with our service, please contact the Customer Relations Department as follows:

Customer Relations 1-866-485-7014 or customer.service@flightcentre.ca

Our office hours are 8:30am-5pm PST Monday to Friday. Please note we are closed weekends and all holidays.

Q: When can I use my free flight?

A: The free flight applies to the booking you are currently requesting Flight Centre to beat.

Q: Who books and pays for the free flight?

A: We will book and pay for your free flight which will be identical to the one you have asked us to price beat.

Q: Can I be reimbursed for a flight I have booked?

A: No. We do not reimburse you for flights you have purchased elsewhere, nor do we provide you with cash or vouchers to the value of the flight we were asked to price beat.

Q: When do I need to claim my free flight?

A: You must make your free flight claim prior to flying or within 7 days of your quote not being beaten (whichever occurs first).

**Conditions
These terms and conditions are in addition to and not exclusive of the terms and conditions contained in any Flight Centre print or online advertisement. Collectively the terms and conditions on any print or online advertising and these terms and conditions apply to "The Lowest Airfare Guarantee" and the "Fly Free" offer. The Lowest Airfare Guarantee applies to air bookings only and excludes cruise, rail passes, vehicle rentals, all inclusive holiday packages, hotels and travel insurance. The quoted airfare must be from the same supplier, for the exact same product with the same travel dates and the same fare, same flight class, rules, regulations and pricing restrictions and must be presented at a Flight Centre retail location in Canada. Quoted prices must include all of the appropriate taxes and surcharges assessed by the airline or supplier in Canadian dollars. †^Our Lowest Airfare Guarantee does not apply to advertising errors or misprints, coupons, vouchers, airmiles or aeroplan offerings, group fares, wholesaler fares, consolidator fares, government fares, bereavement fares, military fares, corporate fares, fares included in a package holiday, fares where the carrier or itinerary details are unknown until after the purchase or bookings made on the Flightcentre.ca website. Fares available due to membership of a group or corporate entity or subscription to a closed group are excluded. Additional restrictions may apply and all terms and conditions must be satisfied. The "Fly Free" offer applies only where all "Lowest Air fare Guarantee" criteria are met but Flight Centre does not beat the quoted price in accordance with policy and these terms and conditions. You must make your free flight claim prior to flying or within 7 (seven) days of your quote not being beaten (whichever occurs first). The free flight will be booked and paid for by us and will be identical to the one you have asked us to price beat. We do not reimburse customers for flights they have purchased elsewhere, nor do we provide them with cash or vouchers to the value of the flight we were asked to price beat. The Flight Shops, Inc. DBA Flight Centre is the final authority on interpretation of these rules and the application thereof to any specific situation. The terms and conditions of the Lowest Airfare Guarantee are subject to change or termination without notice.