Air Canada COVID-19 Refunds: Your Questions Answered

by Emese Graham
airplane landing as the sun sets

Air Canada has announced that eligible flights affected by COVID-19 will now qualify for full refunds. To request a refund for your Flight Centre Air Canada booking, please contact us by email or phone, and we’ll take care things for you!

Have questions? We’re here to help. Browse our most frequently asked questions below or contact your Travel Expert.

About Air Canada Refunds

The federal government and Air Canada have agreed to loans and equity financing that would allow the airline to access up to $5.879 billion in liquidity through the Large Employer Emergency Financing Facility (LEEFF) program. As part of the package Air Canada has agreed to several commitments, including refunds on non-refundable tickets and a promise to resume service at regional airports.

Our Travel Experts are across the new policy and ready to help with your questions or submit your ticket (if applicable) for refund.

Who Is Eligible for the Air Canada Refund?

The Air Canada COVID-19 Goodwill Period refund applies to tickets with travel dates on or after February 1, 2020 which were purchased before April 13, 2021. All refund requests must be submitted by June 12, 2021 at 11:59PM EDT to be eligible for a refund to your original form of payment.

My travel was before February 1, 2020. Am I eligible for a refund?

If your flight was cancelled before February 1, 2020, your booking does not fall into the COVID-19 Goodwill Period.

Are all-inclusive Air Canada Vacations packages eligible for a refund?

Yes, however, please note that only cancelled Air Canada Vacations packages purchased before April 13, 2021 with travel dates on or after February 1, 2020 are eligible for a refund. For more information, please ask your Travel Expert.

Other bookings, such as tours or car rentals, are subject to the terms and conditions that you agreed to at the time of booking.

I booked my ticket with a Flight Centre Travel Expert. How do I request my refund?

To request a refund from your Flight Centre Air Canada booking, please contact us by email or phone, and we’ll take care things for you!

GET IN TOUCH

I booked my ticket on the Flight Centre website. How do I request my refund?

If you booked on www.flightcentre.ca please reach out to our dedicated team behind the scenes at web.bookings@flightcentre.ca for assistance.

I have an Air Canada Travel Voucher. How do I request my refund?

If you have already received a voucher or e-coupon directly from Air Canada, please use Air Canada’s refunds portal, which can be found here: www.aircanada.com/refund

Follow the instructions carefully and reach out to one of our Travel Experts should you need further assistance.

If you have already been issued a Flight Centre Future Travel Voucher, please speak to your Travel Expert for assistance with your account.

What is the deadline for Air Canada COVID-19 refund requests?

If your flight was cancelled before April 13, 2021, please make sure to request your refund before June 12, 2021 at 11:59PM EDT, in order for your refund to be processed to the original form of payment.

I previously requested a refund which was declined. What do I do?

As Air Canada has announced a new refund policy, you may now be eligible for a refund. To get your refund started, please contact Flight Centre.

How long does it take for my refund to show in my account?

Refund requests are expected to take a minimum of 90 days to process. Please note, funds need to be received back from the airline before Flight Centre can refund you.

Due to the high volume of requests, the receipt and terms of your refund will be determined by the supplier and their processing timeframe. Flight Centre will waive the processing fee of $100 per adult.

My credit card expired. How do I receive my refund?

We will refund the money to the credit card you used at the time of purchase. Your financial institution will transfer the refund to your new credit card.

Are taxes, fees and additional charges associated with my ticket refundable?

Certain taxes, fees, and charges are refundable depending on the following:

  • The type of ticket you bought (refundable/non-refundable)
  • Whether the ticket was wholly or partially used
  • Regulations of the country where the ticket was purchased and/or the departure country

Talking to a Travel Expert couldn’t be easier.

We offer travel consultations in-person, by phone, email, online chat, video chat, and our 24/7 Customer Care line. Whatever works for you! 

1-877-967-5302

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