We are processing your request
Now there’s one more reason you can book with peace of mind. Enjoy extra protection on Flight Centre Holiday packages to applicable destinations in Asia, Europe and Mexico & the Caribbean with the new COVID-19 Coverage and Assistance Plan* administered by Allianz Global Assistance.
The COVID-19 Coverage and Assistance Plan is designed to cover emergency medical and quarantine costs if you test positive for COVID-19 while travelling.
If you are an eligible traveller and have booked a Flight Centre Holiday package to an applicable destination in Asia, Europe and, Mexico & the Caribbean, you are covered under the plan.
There is no additional cost to you. Flight Centre will cover the cost of coverage.
The plan covers eligible travellers departing between September 9, 2020 and April 30, 2021.
The plan covers applicable Flight Centre Holidays packages purchased on or after September 9, 2020.
What to know about the COVID-19 Coverage and Assistance Plan:
We’re beside you every step of the way. Talk to an Expert today.
Frequently Asked Questions (FAQ)
- Antigua and Barbuda
- Cayman Islands
- Czech Republic
- Dominican Republic
- French Polynesia
- Hong Kong
- Netherlands Antilles
- New Zealand
- Russian Federation
- Saint Lucia
- South Korea
- Trinidad and Tobago
- Turks and Caicos Islands
- United Arab Emirates
- United Kingdom
The COVID-19 Coverage and Assistance Plan (the “COVID-19 Plan”) is insurance that covers emergency medical and quarantine expenses related to COVID-19 if you test positive while travelling. This Plan is available through Flight Centre, on eligible new bookings and will be included in all flight plus accommodation packages with Flight Centre Holidays to applicable destinations. It does not include cruise packages or holidays operated by other tour operators. A full list of destinations is available on our website.
Please ensure you read through the Certificate of Insurance to understand what is covered and more importantly, what is not covered.
Allianz Global Assistance and Flight Centre recommend that Canadians follow all Government of Canada advisories in place. As of September 9th 2020, the Government of Canada has issued a Level 3 advisory to avoid all non-essential travel outside of Canada, and a Level 4 advisory to avoid all travel on cruise ships outside Canada. The COVID-19 Coverage and Assistance Plan will be valid for Flight Centre Holidays itineraries to applicable destinations in the event of a Level 3 advisory in place on the date of departure. At this time, coverage would not be valid for any cruise travel covered by the Level 4 advisory.
Travel is a personal decision for everyone, and we encourage you to do your own research before leaving the country. Flight Centre consultants are here to help if you have any questions. Give them a call toll-free at 1-877-967-5302.
The COVID-19 Coverage and Assistance Plan will be included with Flight Centre Holidays packages purchased on or after September 9, 2020 for departures between September 9, 2020 to April 30, 2021.
You are eligible for coverage provided you are:
- a Canadian resident
- travelling on a Flight Centre trip to an applicable destination
- at least 15 days old
- covered by a Canadian provincial government health insurance plan for the duration of the trip
For full details on terms, conditions and exclusions, please review Certificate of Insurance.
There is no cost to you. Flight Centre will cover the cost of the insurance premium. The COVID-19 Plan is included with your Flight Centre Holidays package purchased on or after September 9, 2020 for departures between September 9, 2020 to April 30, 2021 to applicable destinations.
The COVID-19 Plan is included with your Flight Centre Holidays package purchased on or after September 9, 2020 for departures between September 9, 2020 to April 30, 2021 to applicable destinations. We recommend you check our website from time to time to stay up-to-date.
Unfortunately, existing bookings made prior to September 9, 2020 are not eligible for this plan.
No, this specific coverage is only available with Flight Centre Holidays flight plus accommodation packages to applicable destinations. This specific coverage cannot be purchased on single flights; and is not available as a ‘standalone’ insurance policy.
No. Coverage will only be included on Flight Centre Holidays packages to applicable destinations. It does not include cruise packages or holidays operated by other tour operators. A full list of applicable destinations is available at the top of our FAQs.
If you have any questions, please reach out to your Flight Centre consultant, if you do not have one, please call toll-free at 1-877-967-5302.
This coverage is for eligible customers who booked a qualifying Holiday Package with Flight Centre Holidays for applicable destinations, on or after September 9, 2020. More details on eligibility can be found in the Certificate of Insurance here.
The information on your coverage will be included in your Flight Centre travel documents. Details on the policy wording, terms and conditions and emergency contact information will also be included.
This plan is for COVID-19 related medical expenses only and does not provide full emergency medical travel insurance coverage. Emergency Hospital and Medical travel insurance coverage is available from your Flight Centre consultant. This will protect you for other non-COVID-19 emergency related expenses.
This plan is for COVID-19 related medical expenses only, any other travel insurance you may have should offer protection for other non-COVID-19 emergency related expenses. Be sure to contact your Flight Centre consultant to ask how your policy will respond if you travel during a Government of Canada issued travel advisory. We recommend that you read your travel insurance policy to fully understand the benefits, what is covered and what is not covered. This COVID-19 Plan would act as second payer to any existing plans or policies that cover COVID-19.
Yes – if the credit was issued on a Flight Centre Holiday Package. Future travel credits issued directly by other suppliers (e.g. airlines or tour operators) must be applied to new bookings with those suppliers. Flight Centre consultants will be happy to make these bookings for you, but the COVID-19 Plan will not apply.
The COVID-19 Plan offers benefits for emergency medical and quarantine expenses related to COVID-19 if you test positive while travelling. The following provides a simple overview of the benefits. Please read your Certificate of Insurance for full details.
Policy Maximum: $200,000 per insured person per trip
- Medical and hospital costs outside Canada if diagnosed with COVID-19 while on vacation: up to policy maximum of $200,000 per insured person per trip
- Costs related to COVID-19 quarantine: $150 CAD per day to a maximum $2,100
- Ambulance Transportation & Repatriation: up to policy maximum of $100,000 when approved by Allianz Global Assistance
All travellers named in your Flight Centre Holidays Package itinerary will be covered by the COVID-19 Plan as long as they meet the eligibility requirements.
Benefits under this policy are only available to individuals who have tested positive for COVID-19 while on the applicable trip.
This coverage will only be available for individuals on itineraries for trips up to 21 days in length
Coverage starts on the later of:
- the date shown as the departure date on your travel itinerary; or
- the date you actually depart for your trip.
Coverage ends on the earliest of:
- the date the you are no longer eligible for coverage;
- the date indicated as the return date on your travel itinerary; or the 21st day of your trip; or the date and time you return to your province or territory of residence.
No. Maximum trip length is 21 days for any one trip.
The COVID-19 Plan is limited to emergency medical and quarantine expenses related to COVID-19 while you are travelling. Please call your Flight Centre consultant with any questions about additional coverage you need, including Trip Cancellation.
The only pre-existing condition exclusions under the COVID-19 Plan are specific to positive COVID-19 results prior to travel. For full details on terms, conditions and exclusions, please review Certificate of Insurance.
Your COVID-19 test will be covered if you test positive and you have an eligible quarantine or medical expense as a result. Elective COVID-19 tests will not be covered.
Please call Allianz Global Assistance Toll-free1-833-259-6283 from North America or Collect 519-514-1969 from anywhere in the world.
Please call Allianz Global Assistance 24/7 before seeking treatment: Toll-free1-833-259-6283 from North America or Collect 519-514-1969 from anywhere in the world. Emergency numbers will be clearly labelled in your itinerary under “COVID-19 Coverage and Assistance Plan” and will be contained in the policy documents. COVID-19 Plan information can also be found on our website.
The following documents and information are required when you contact Allianz Global Assistance for COVID-19 assistance:
- Flight Centre itinerary,
- Positive COVID-19 test result dated after the first day of travel
- Your e-mail address and contact number where you can be reached and the details of family or friends assisting you
We will make every attempt to settle directly with the hospital, clinic or medical facility for eligible expenses under the COVID-19 Plan. Despite our best efforts, we cannot always arrange direct billing with certain medical facilities and you may have to submit a claim for reimbursement.
You must receive pre-approval from Allianz Global Assistance before incurring any expenses for medical treatment or quarantine charges after testing positive for COVID-19. Allianz Global Assistance is available 24/7 to support you and provide the care and assistance you need. Call us Toll-free 1-833-259-6283 from North America or Collect 519-514-1969 from anywhere in the world.
Remember to keep everything! This includes all original receipts, records, invoices, itineraries and supporting documentation related to your quarantine and medical expenses. You will need them when submitting a claim.
Note: All claims will be reviewed on an individual basis, and will remain subject to the terms, conditions and exclusions of the Certificate of Insurance.
Read the Certificate of Insurance for full terms and conditions, and to understand what is covered, and more importantly, what is not covered.
* The COVID-19 Coverage and Assistance Plan does not cover everything. All claims will be reviewed on an individual basis, and will remain subject to the terms, conditions and exclusions of the insurance Certificate and Policy. For complete terms, conditions, limitations and exclusions, please refer to the insurance Certificate. All benefits described are underwritten by CUMIS General Insurance Company (“CUMIS”) under Group Policy No FC330003 (“Policy”) issued to Flight Centre, (the “Policyholder”), and administered by Allianz Global Assistance, a registered business name of AZGA Service Canada Inc.