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OUR COMMITMENT TO YOU
For 25 years, the person-to-person experience has been at the very core of Flight Centre Canada’s mission. It's what we've always done, and now it’s more important than ever.
To ensure your next vacation is as priceless as your last, we are committed to offering you guidance, value, peace of mind, and service you can count on. It’s a reminder that when you trust us with your travel plans, we take that responsibility seriously. Real people helping real people. Beside you every step of the way.
GUIDANCE – Expert Insight & Travel Knowledge
Travel has become more complicated, but we are here to guide you through it. Our Travel Experts know where you can travel and use their wealth of knowledge to get you there and back with ease. You can rely on us to help you make the best decisions for your trip, delivering insight and guidance on any changing travel conditions along the way.
- We provide up-to-date information whenever you need it. Whether it’s through our online Traveller Resources Hub, emails and phone calls before your trip, or with our 24/7 Customer Care team, we offer guidance every step of the way.
- Our strong relationships with tourism boards and travel suppliers across the globe provide us with the real-time info you need for a stress-free trip.
- We are for travellers, by travellers. We use our own experiences paired with the ongoing training necessary to stay on top of every travel trend and need.
VALUE – Irresistible Rates, Offers & Benefits
We know travel. Flight Centre takes pride in our selection of partners, and the rates and benefits that we’ve curated for our customers. We always have a fresh offering of irresistible deals.
- We offer incredible value through instant savings promotions, exclusive MyTime benefits, and Expert picks from the best deals in the industry.
- We’re picky and proud of it. We hold our partners to high standards, including their need for exclusive offers and enhanced health standards.
- Enjoy exclusive added value with every Flight Centre booking by choosing the perfect Captain's Package for your trip.
PEACE OF MIND – Reassurance to Book With Confidence
Don’t go it alone. Since we know the unexpected happens and plans change, Flight Centre advocates with our partners on your behalf. We go the extra step so you can book with confidence, making sure you have complete transparency on all refund and change policies.
- We advocate to get the best terms and conditions for all of our customers.
- Our Travel Experts deliver clear communication and transparency about your booking options, including information about deposits, travel credits, refunds, and changes.
- Questions? Our 24/7 Customer Care means you can reach us even after standard business hours.
- Not only do we offer COVID-19 medical and quarantine coverage at no cost to you*, our Travel Experts can help you select a travel insurance plan that suits your needs, through our partnership with Allianz Global Assistance.
SERVICE – Beside You Every Step of the Way
We are here for you. Our Travel Experts work hard to ensure you have everything you need before, during, and after your trip. After all, we’re real people helping real people. Beside you every step of the way.
- Our dedicated Travel Experts take the time to truly understand your travel needs and preferences.
- We’ve tailored our services to offer the flexibility and convenience you need. Contact our Travel Experts by email, phone, video consultation, in-person at the Flight Centre hub nearest you.
- Our ‘welcome home’ calls, along with customer reviews, measure your satisfaction, so we always know what we’re doing right and how we can improve.