The Purchase of your Travel Booking constitutes a contractual agreement between the traveller(s), customer(s), and/or purchaser(s), (collectively as "You" and "Traveller"), and FLIGHT CENTRE TRAVEL GROUP (CANADA) INC DBA Flight Centre ("Flight Centre", "We", "Us") and implies acceptance of the following Terms and Conditions below.
Flight Centre acts as a travel agent only. Many, if not all, of the services that make up your travel booking are provided by independent Travel Suppliers. Payment of your travel booking to us, as the Agent of the Travel Supplier, contracts you to the terms and conditions of the Travel Supplier, otherwise offer can be withdrawn at our discretion.
It is possible that flight times, accommodations, and or other travel services booked may change even after the booking is completed and full payment is received. It is recommended that you familiarize yourself with the terms and conditions of the Travel Suppliers by referring to their brochures or websites. Please ensure that we have your current contact information so that we can notify you of such changes. Any personalized travel request (e.g. seat or room allocation) cannot be guaranteed.
Prices and availability quoted are subject to change (at the sole discretion of our Travel Suppliers and are due to space sellout/demand) at any time until full payment has been received and tickets have been issued. If the total price of the travel services is increased and the cumulative increase, except any increase resulting from an increase in retail sales tax or federal goods and services tax, is more than 7 percent, the customer has the right to cancel the contract and obtain a full refund.
Please note that all airfares and tour operator rates are subject to change without notice if full payment for booking has not been received. Flight Centre does not warrant that prices will not change until booking is paid in full and an increase must be borne and paid for upon demand either by Flight Centre, the airline, the tour operator or the Travel Supplier of the service.
It is your responsibility to have a valid passport, visa and/or other travel documentation. A passport is the only reliable and universally accepted travel and identification document. Using other documentation may result in delays or being denied boarding.
For domestic flights: all passengers must be in possession of government-issued photo identification. Children under 16 should carry proof of identity, if no photo ID is available.
Please be aware that, in the main, flight and travel bookings are non-refundable and non-reroutable. Any changes or amendments to itinerary or passenger(s) details are either not permitted or will incur a penalty from the Airline, Travel Supplier, or Flight Centre as prescribed from time to time. Please see Invoice and Itinerary for penalty details. By you acknowledging the Invoice, Itinerary, and these Terms and Conditions, Flight Centre is hereby authorized by you to seek to recover any refunds/credits that may be available from Airline and other Travel Suppliers from time to time. Airline tickets are generally non-refundable once travel has commenced. If you cancel or change any flight segment or portion of your travel booking, you must advise the Travel Supplier prior to the time of the initial departure of travel booking or you will lose the value of the remaining portion of your purchase.
It is your responsibility to confirm your flight departure times at least 24 hours prior to departure. Some airlines will have schedule changes and your flight times may differ to what is stated on your Itinerary. We recommend that you reconfirm your onward and return flights at least 3 days prior to each journey. Flight Centre is not responsible for schedule changes.
All passengers are asked to check in at least 2 hours for domestic and 3 hours for international prior to the scheduled time of departure of their flight due to enhanced security measures. We recommend online check-in available with most airlines at least 12 hours prior to departure and for most cruises, at least 72 hours. Please note that all travellers must be present with their boarding documents, passport and visas necessary for the destination. Any passenger arriving late for check-in will be denied boarding.
Be aware that not all air carriers have the same baggage allowance policy and therefore it is important to check the policy before preparing for your trip. Weight and piece limitations as well as baggage fees can vary from one air carrier to the next.
Please note that additional airport and/or hotel and/or car rental fees and government taxes (other than sales tax) may not be included in your purchase. These are frequently collected at destination. Seat selection and resort stays may also incur fees.
Please note that the number of nights of travel packages is based on travel dates and not the number of nights of accommodation.
Whether travelling alone or accompanied by an adult, each child must travel with his/her own travel documents, a passport and appropriate visa, plus supporting documentation: i.e. birth certificate showing the names of both parents and/or legal documents pertaining to custody.
If for any reason, any Travel Supplier is unable to provide the service for which was contracted, your remedy lies against that provider and not with Flight Centre. If payment has been made to Flight Centre by credit card, you agree that you will not seek to chargeback your payment to Flight Centre.
If your credit card is declined, you guarantee that you will settle any amounts owing to Flight Centre via direct deposit or cash within 2 business days of notification by Flight Centre of declined charge.
Travellers should be aware that different living standards and practices may exist outside of Canada including but not limited to: provision of utilities, e.g. Water and electricity; accommodations; services of all kinds; food; food preparation and water quality.
This Agreement is governed by, and is to be construed and interpreted in accordance with the Laws of the Province of British Columbia and the Laws of Canada applicable in that Province. The parties submit to the exclusive jurisdiction of the Courts of Vancouver, British Columbia to resolve any disputes which may arise in relation to this Agreement and/or sale in general by Flight Centre to the client.
We have provided you with a listing of the airlines and contact phone numbers that you can call to reconfirm your flights. We strongly recommend that you re-confirm your flights at least 24 hours prior to departure time.