Vacationing is a time to pack your bags, not your worries. You want to be relaxing, not fretting about unexpected incidents that could disrupt your travel plans. That's why it's important to consider buying travel insurance that can offer protection for your well-earned trip, just as you would your home or car.

At Flight Centre we offer travel insurance coverage through Europ Assistance, a global travel insurance operator.

This handy travel insurance guide will help you choose the travel insurance coverage that's right for you. 

We offer you travel insurance coverage that caters to a variety of trip types and travel styles. Whether you're exploring your own backyard or venturing overseas, back-packing solo or on a cruise with the kids, you can choose from several types of travel insurance to cover the things that are most important to you while travelling. 

How to choose travel insurance that best suits you depends on how far you're going. If you're travelling domestically within Canada, we can offer you travel insurance coverage for things like trip cancellations or delays, event cancellations, lost, stolen or delayed luggage, lost or stolen travel documents, rental car excess and even personal liability and loss of income.

If you're travelling internationally, we can offer you more travel insurance coverage for all of this, plus things like overseas medical, emergency dental costs and even pet care.

If you travel often, you can also opt for a convenient Annual Multi-trip plan.

Our travel insurance guide below will help you choose which type of travel insurance is right for you.

It's important to know the travel insurance coverage of your policy to ensure you have a level of  cover to suit your individual needs. If you have a pre-existing medical condition that is not automatically covered, you can apply for additional cover at the time you buy your policy or within your cooling off period by completing a medical screening. Refer to Product Disclosure Statement for specifics on pre-existing medical conditions and what is already covered.  

Step 1:

Fill Out a Claim Form

To start your claim, complete a claim form either:

• Online through our e-Claims portal
• You can also write to:

Europ Assistance Canada

PO BOX 1108

First Canadian PLace RPO RPO FIRST CAN, ON, M5K 1P2

We recommend submitting your claim within 30 days after returning home. If more time is needed, don’t worry – claims can still be made later.

Step 2:

Provide Supporting Documents

Gather and provide all essential supporting documents, which may include:

• Police or medical reports
• Hospital invoices or receipts
• Proof of Australian residency (e.g., unrestricted entry visa or Australian Medicare card)
• Travel itineraries, documents, or e-tickets
• Details of any supplier cancellation fees or amendment terms (e.g., airline, tour company, hotel, or cruise)

Your travel agent may help you obtain some of these documents if needed!

Step 3:

We Evaluate Your Claim

Once all necessary documents are received, we will assess your claim. During this step, we may request additional documentation to support your claim if required.

Step 4:

Claim Decision

Europ Assistance will make a claims decision within 10 days after you submit your claim provided we have all the required supporting documents. If approved, the payment will be transferred directly to your bank account. If we can't approve your claim, we'll provide a clear explanation of why.  

To ensure your claim is processed quickly and efficiently, keep these tips in mind:

• Complete the form thoroughly: Provide as much detail as possible.
• Use e-Claims: Opting for our online portal may speed up the process.
• Prove ownership: For claims related to belongings, include receipts, bank statements, invoices, or other proof of ownership.
• Keep records: Save all receipts and invoices for expenses related to your claim.
• Be responsive: Keep an eye on your email and phone for any follow-up requests from our team.

How Your Travel Agent Can Help

Your travel agent can provide any necessary documents related to your travel arrangements, such as refund information, cancellation fees, and terms and conditions.

To ensure you make an informed decision about purchasing travel insurance, you must read the Combined Financial Services Guide and Product Disclosure Statement. This document is designed to assist you in your decision making and contains information about everything that is and isn’t covered, your rights and obligations, plus all terms, conditions and limitations of the travel insurance policy. 

*Flight Centre Travel Insurance is issued and underwritten by Europ Assistance Canada in the course of its business in Canada. Europ Assistance Canada is the provider of all assistance and claims administration services under this policy. Europ Assistance Canada may assign other administrative services to its affiliates, which may or may not be in Canada.

Europ Assistance, the Europ Assistance logo with the tag line: “you live. we care” are trademarks of Europ Assistance Holding and are used by it, and by its affiliates under license.