We welcome persons with assistive devices and endeavour to be familiar with the various assistive devices to enable access to our goods and services. Our company's primary website www.flightcentre.ca has the assistive device, Essential Accessibility.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, we will post a notice and provide alternative locations and/or phone/fax/email contacts.
The notice will be placed on the front page of our website, front window of our locations, and/or mall entrances for our mall locations.
Our company will provide training to employees who deal with the public.
Individuals in the following positions will be trained:
The training will be provided to staff within approximately two months after hiring.
Staff will also be trained when changes are made to this plan.
Our company strives to provide exceptional Customer Service, and we value your comments and concerns on areas that can be improved. All feedback, including complaints will be received and responded by the method best suited by the customer, including but not limited to website, phone, fax and mail. Initial inquiry should be directed to our consultant that assisted you and/or to the Team Leader of the location.
Customers who seek to receive further assistance and/or wish to provide feedback on the way our company provides goods and services to people with disabilities can:
Mail Customer Service
1133 Melville Street, Suite 600S
Vancouver, BC V6E 4E5
Or drop off at any of our company's locations
Customers can expect to contacted in approximately ten (10) business days.
Any policy of our company that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.