Travel Plans On Hold? Our Top Tips for Cancelling Your Trip

2.16min read

Published 11 May 2021


Health and safety rules are still changing regularly around the world. If your 2021 travel plans are now on hold and you need to change or cancel your trip, use these tips to make the process smoother and faster.

Stay in the Know

Check Flight Centre's traveller resource hub and COVID-19 travel map for the latest information.

How to Cancel Your Flight Centre Booking

As straightforward as it seems, airlines, cruise lines, and tour operators all actually have varying terms and conditions for making changes and cancellations, something your Expert can help you understand.

Your Expert is your best resource. With direct connections to airlines and tour operators, your Expert can spare you from being on hold for hours at a time, provide you with new options, and offer travel advice to help you choose.

For bookings made on

For bookings made with a consultant:

Refunds vs. Future Travel Credits

Depending on your circumstances and when you begin the cancellation process, you may receive a future travel credit rather than a refund to your original form of payment. In some cases, travellers may not be eligible to receive any refund.

Many of Flight Centre Travel Group’s travel partners are volunteering to provide COVID-19 related refunds in the form of future travel credits, as a temporary measure. Others, such as Air Canada and Air Transat, are providing full refunds for eligible bookings.

Having travel insurance will greatly increase your chances of getting back 100% of what you paid and recuperate any losses, especially “Cancel For Any Reason” policies.  Check out how to make an insurance claim here or ask our Travel Experts for help.

Applying Your Future Travel Credits

The clock is ticking on your travel credits – make the most of them by booking with an Expert! At Flight Centre, we’ll help you put your travel credits to good use, even if you didn't make your original travel booking with us. For better insight, value, service, and peace of mind, plan your next getaway with a Travel Expert beside you every step of the way.

For Future Travel Credits issued by Flight Centre, please refer to our terms & conditions here or ask a Travel Expert for assistance.

Didn’t Book with Flight Centre? Here are some tips for cancelling your trip

If the circumstances can change, wait until you’re closer to your travel dates to cancel your booking.

Waiting until you’re within 72 hours of your travel plans can help save you from waiting for hours on phone queues. Flight Centre Travel Group, as well as many of our partners, are currently addressing your inquiries by departure date to ensure faster response times for travellers with urgent needs.

With longer than usual hold times, the quickest way to change or cancel your travel plans is by accessing your booking through your airline/tour operator’s app or website. Fees may be associated or temporarily waived as a response to COVID-19, so be sure to understand the full terms and conditions of making changes or cancellations to your booking.

Manage Your Flight Online:

Manage Your Vacation Online:

Expert Tip: Select French while calling in and then be transferred to an English-speaking rep.

We’re not saying this always works, but it’s worth a shot. The reduced wait time can really pay off!


No one really ever expects to cancel a trip, but when the circumstances call for it, our Experts are here to help.


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