Your Trusted Travel Agency in Eastern Canada

We sure can! We've got you covered with exclusive travel deals and discounts on everything from flights and vacations to tours and cruises. Better still, when you sign up to emails from Flight Centre or download the Flight Centre App, you'll be among the first to access our hottest deals. 

You're welcome to walk into any of our stores at any time to talk to one of our Travel Experts. But be aware that they can be in hot demand at times! We recommend you make an appointment by using the store finder tool to contact your nearest Flight Centre store — that way you can avoid wait times and get the one-on-one service you need.  

Yes. Our Travel Experts specialize in planning trips to, and around, any part of the world. Whether you're looking to embark on a multi-city adventure, a relaxing cruise around the tropics or a hiking tour to Everest Base Camp, our partnerships with many reputable cruise lines and tour operators means we can help tailor-make the globetrotting adventure of your dreams.  

If you're paying in store, we accept credit card, debit card and cash payments, as well as wire transfers, online bill payments and bank drafts (of less than $10,000 in total per booking). E-transfers and Flight Centre Gift Cards are also accepted in stores.  

We'll require you to pay a deposit when booking in store, which will generally secure your booking/seat, and we'll usually require final payment no less than 60 days prior to departure. This can be more convenient than booking with us online, where you'll be required to pay the full amount at the time of booking. More information on payments, credits and fees is also available in our Help Centre. 

Yes, you can change or cancel a booking you made with us by contacting the store where you made the booking.  

If you're wanting to change a booking made online, you'll need to contact our Online Customer Support Team. To cancel an online booking visit the 'Manage booking' function on our website or app.  

Be aware that in both instances you will be charged change or cancellation fees as per our booking terms and conditions. More information on how to change your booking with Flight Centre can also be found in our Help Centre. 

Yes. Our Travel Experts can add mobility assistance and dietary requirement arrangements to your booking. Because wheelchair assistance can't be added to online bookings (due to certain airline restrictions and criteria that need to be met), it's important to make such bookings by contacting us in store. We'll discuss options with you like checking your wheelchair in with your baggage (and using an airport wheelchair) or taking your own chair all the way to boarding where it will be stowed in the aircraft. 

You can make requests for specific dietary requirements when booking online or in store. When booking flights in store, we'll advise the airline of these requirements, and of any allergies. However, we can't guarantee that your preferred carrier will cater for them. 

For urgent matters after hours, you'll need to call Flight Centre's Emergency Assistance service rather than our store. Flight Centre provides Emergency Assistance if your booked travel is due to depart in the next 48 hours, or if you're currently in destination and need urgent assistance. Please contact our Emergency Global Assistance Team on 1-844-873-5491 (if you're within Canada) or 1-416-979-6799 (if you're outside Canada). Visit our Contact Us page for more information on getting in touch with Flight Centre. 

We sure do! You can buy Flight Centre Gift Cards in store or online. If purchasing in store, you’ll be able to choose between a physical Flight Centre Gift Card or an e-gift card that will be emailed to you. You may buy gift cards up to a total value of $5,000 per card. You can then redeem your gift card at any Flight Centre store for any travel products, including flights, hotels, cruises and tours. Gift cards do not expire and can be used multiples times until the value is depleted. More information about Flight Centre Gift Cards is available in our Help Centre. 

Having a Flight Centre Travel Expert in your corner when making a booking gives you confidence that all bases are covered. From travel insurance to visa requirements and unexpected itinerary changes, travel can be complex! Booking through a Travel Expert means you not only get insider tips on destinations and the best deals but also dedicated support when your trip doesn't quite go to plan. We've got you!  

Absolutely! Our friendly Travel Experts can build you personalized travel itineraries based on your budget, interests and preferred travel style from multi-city stops to family-friendly vacation packages and adventure tours. Your custom itinerary can include as many flights, hotel stays, tours, cruises and rental cars as you need. We can even help you out with travel insurance. Flight Centre really is your one-stop-shop for travel! 

Yes and yes! You can arrange travel insurance policies with one of our Travel Experts for domestic and international travel to cover you for such things as event cancellations, lost documents, lost luggage and travel delays, 24/7 medical assistance, rental car excess and more. 

Our Travel Experts can also assist you with international visa requirements. However, it's important to remember that final approval of your visa(s) is granted by the Consulates or Embassies of the country(ies) to which you intend to travel. In the meantime, we recommend that you check Sherpa visa requirements or Global Affairs Canada website. More information on visas and passports is also available in our Help Centre. 

Yes. We charge a Travel Expert Service Fee for bookings made with our Travel Experts in store, over the phone or via email. This service fee is payable once per person per booking and the amount varies based on the destination you are travelling to. More information about the Travel Expert Service Fee is available in our Help Centre.  

Additional fees apply to group travel bookings. Please see our group booking terms and conditions for details.  

You may be able to earn loyalty points or rewards on eligible travel booked with us. When booking online, you’ll see a place to add your loyalty program or frequent flyer membership details if this is available, or you can ask your Travel Expert for help when booking in store. If the booking meets your program’s requirements, you’ll earn points! For more information, check with your specific loyalty program and see our booking terms and conditions.   

Keen for even more travel perks? Subscribe to our email list for birthday surprises, competition entries and access to the hottest vacation deals around. 

Our team of Group Travel Experts are ready to take the stress out of group travel logistics. From coordinating flights, hotel bookings and sightseeing activities to other important details like travel insurance — we’ve got you covered. Get in touch with one of our Group Travel Experts today to start planning a group trip. They can help with everything from corporate retreats and incentive trips to destination weddings. 

Flight Centre Corporate Benefits is also available for businesses that want to provide their employees with exclusive leisure travel discounts and other perks. 

Coming prepared with all the necessary documents and details makes booking your dream vacation with our friendly Travel Experts a breeze. So, we recommend you bring: your passport details, your preferred travel dates, an idea of your budget, the names of all travellers in your booking, and details of your membership of any loyalty programs. Even if you don't yet have a clear picture of exactly where you want to go and what you want to do, our Travel Experts are happy to inspire you with ideas and help plan your itinerary.